Replacing an unreliable milk powder supply with lot-verified SMP
Dairy & ice cream
The challenge
A recombined-dairy and ice cream producer was getting inconsistent solubility and protein performance from a previous distributor, with no Certificate of Analysis to trace the cause between lots.
What we did
1Trio supplied a defined heat-treatment grade of skimmed milk powder matched to the client's recombination process.
2A Certificate of Analysis was provided with every lot, giving the plant's QA team a documented trail for the first time.
3A direct technical contact was assigned for formulation questions, replacing the previous order-only relationship.
The outcome
Lot-to-lot solubility and protein performance became predictable enough to stop over-dosing as a safety margin.
QA gained full traceability from lot number to Certificate of Analysis.
Formulation questions now reach a technical contact directly instead of a general sales line.
“Consistent milk powder, COA with every lot, and a phone that gets answered. With the big distributors we never had all three.”
Dairy ingredientsEU / New Zealand
EmulsifiersEU / Asia